Delivery Information

Items may come in multiple satchels to make prices cheaper for you.

Standard Postage Estimated Arrival Times
The below times are in addition to the time it takes Umart to dispatch your order, which is 1 Day Excluding Weekends.

QLD:
Metro – Up to 3 business days
Country – Up to 7 business days

All other states:
Metro – Up to 6 business days
Country – Varies based on location. Please check at your local Post Office or on the Australia Post website.

This information is an estimate only and is sourced from the Australia Post website. This can be viewed here.

Express Postage Estimated Arrival Times
The below times are in addition to the time it takes Umart to dispatch your order, which is 1 Day Excluding Weekends.

Metro:
1 to 2 business days

Check Express Post Details: here

Country:
2 to 5 business days

How do I know what my tracking number is?

Once dispatched, you will receive a tracking number and you can view the status of your item on the Australia Post Website: https://auspost.com.au/mypost/track/#/search

If your order has been processed and you have not yet received your tracking number, it’s possible the email may have been sent to your ‘Spam’ or ‘Junk’ folder. If you still have not received it, please send us an email that includes your order number to sales@cottoncandykreations.com.au

I’ve received my tracking number but I cannot see any scanning on it?
It is possible that once an item is dispatched, there may not be scanning on it until Australia Post scans it ‘On For Delivery’. Unfortunately, we have no further information in regards to this. If you believe there may be an issue with the delivery, please let us know, or alternatively, you can contact Australia Post directly.

You can contact Australia Post below to follow up on an item once it has been dispatched.
Australia Post 13 76 78 https://auspost.com.au/help/

Can I schedule a time for my order to be delivered?
This is not currently an option for deliveries from Australia Post.
If you are not home, a card will be left that allows you to collect your parcel from their nearest facility.
If possible, we recommend using a work address or an alternate address where someone will be present to sign for your order on your behalf.